FAQs

Where do we ship from?

We have warehouses located in multiple locations around the world and will ship from the one nearest to your location.

What is the order processing time?

Orders are typically processed within 1-3 business days, and will be shipped as soon as the processing is completed.

What are the shipping options and delivery times?

We offer standard shipping and express shipping. Typically, standard shipping takes 7-15 business days, while express shipping takes 3-9 business days. For more details, please refer to our Shipping Policy page.

How do I return or exchange an item?

To request a refund or exchange, please contact us via email and provide the reason for the return or exchange. If possible, attaching photos or videos of the product can help us process your request more efficiently. We will verify your request and provide you with the nearest return address based on your location. For more details, please refer to our Refund Policy page.

How can I contact you?

You can contact us using the contact form on our Contact page, or by sending an email to service@qotre.com. We will respond to your message on the same day.

What payment methods do you accept?

We accept payment through PayPal, as well as major credit cards such as VISA, MASTERCARD, AMERICAN EXPRESS, JCB, and DISCOVER.